Frequently Asked Questions (FAQ)

1. Is there an easier way to use phone cards (Speed Dial)?

To save you time and effort, we recommend our customer to take advantage of the speed dial features of your telephone. By saving the toll free access number, pin number, and your destination numbers into the speed dials key of your phone, you can create “one touch” access by simply hitting a few buttons. By setting your speed dial in this manner, you can avoid entering one of these numbers incorrectly, which could result in a length redial or even lost minutes to a wrong number. In addition, you do not have to worry about memorizing your the pin numbers.

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2. What should I do if I hear a long silence?

On occasion, this happens when the system is very busy routing calls. Wait no more than 45 seconds if there is silence after you dial the destination number. If you wait more than 45 seconds, we may not be able to refund your lost minute.

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3. What if I hear a busy signal?

When there is a high volume of calls (such as during holidays), there is the possibility of a busy signal. You may want to try your call at a different time.

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4. What if my pin number is rejected as invalid?

You should double check that you are dialing the correct number. If so, please contact our customer satisfaction consultants. We will get to the heart of the matter and correct the problem for you.

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1. Why should I buy from PC2Asia.com?

We created PC2Asia.com to provide you the first and the best solution for your international and domestic telecommunication needs. We are your one-stop shopping and information center for your prepaid phone cards. You will find the most complete selection of the finest phone cards and use them within minutes after your payment. Moreover, we create satisfaction for our customers. That's why we strive to bring you high quality cards at reasonable prices. We also work hard for our customers when we need to replace lost minutes with phone card-service carriers. Plus, for the convenience of our customers, we do accept all major credit and debit cards and checks from US or Canadian banks.

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2. Why buy a prepaid calling card Online?
1. Savings – Many phone cards have cheaper rates than the standard long distance rates. Therefore, phone cards can significantly reduce long distance costs especially for international calls.
2. Availability – Phone cards are available for immediate purchase at PC2Asia.com 24hrs a day, 7 days a week. With instant pin delivery system at PC2Asia.com, you could start using your phone cards minutes after your payments! You will never run into situation of running out of phone cards when you need them.
3. Convenience – There is no need to go to a store. You can conveniently purchase a phone card from your home, office, or school. No matter how uncomfortable the weather is outside, you could stay comfortable wherever you are to make calls when you wanted to.
4. Control – Because these phone cards are prepaid, you do NOT have to worry about costly long distance phone bills or over spending on long distance charges. With a prepaid phone card, you pay in advance so you can spend as little or as much as you can afford.

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3. How long does it take to receive my phone card?

You can receive your phone card pin number as quickly as 2 seconds after your credit card payment is approved. Usually, this approval is achieved within 1 minute or less. However, sometimes, credit card companies require us to conduct a manual verification before final approval. To confirm your credit card transactions, an email is automatically sent to you with all of your order information, including your customer ID and your invoice number. Failure to receive such an email confirmation would indicate that your credit card payment were not successful. We accept VISA, MasterCard, AMEX, and Discover credit or debit cards. You may also pay by money order or checks.

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4. What is manual verification?

In order to protect our customers from fraudulent credit card use, we are sometimes required to perform a manual verification of the billing information with the credit card company. Manual verifications are used when:

1. It is the customer’s first purchase with us.
2. There is some discrepancy in the billing information provided to us.
Unfortunately, this could delay delivery of your instant pin. Typically, it takes about one business day to resolve the issue. We apologize for the inconvenience, but we make every effort to protect you from any credit card misuse. Upon manual verification, all of your future phone card pin will be delivered immediately.

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5. How do I receive my phone card pins?

There are 3 different ways you could receive your pin after payment.

1. After pressing the payment button to charge your credit or debit card, the phone card pin will appear once credit approval is given. Please print a copy for your record.
2. An email copy of the pin is automatically sent to your email address stored on our file.
3. At any time, you could also login to your account My Account and view a list of all the pins you have purchased.

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6. What if I lost my pin?

All of your pins are listed in your personal account. Simply, login My Account to view the list.

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7. How do I find a phone card that is best for me?

There are 4 different ways to find the best prepaid phone card for you.

1. You can find phone cards from our home page which lists the weekly specials.
2. You can click on the list of calling rates on the left of your screen (in dark blue). This will provide you with a list of all phone cards available for your selected destination.
3. You can click on the Search Phone Cards link. Using our easy to use drop down menus, you will find all of our available phone card solutions.
4. You can click on the Phone card purchase guide.
Clicking on the image of any phone card will provide all the details for the phone card.

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8. How do I purchase an instant phone card?

Click on the "Buy Now" button to purchase your selected phone card.

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9. How do I register as a new customer?

Before entering your credit card information, you need to login to your account first. If this is your purchase at PC2Asia.com, you will need to setup your own login name and a password in order to create an account. Please remember to leave no spaces in your Login name or you may not be able to login to that account again. (For example, “phone cards” is an invalid login name but “phonecards” is valid.) If your login name has been taken, you will be prompted to enter a new login name. You must use an email address as your password because all purchase related correspondences will be sent to that email address.

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10. What is my billing address?

After successfully creating your account, you will be prompted to enter your billing information: name as it appears on your credit/debit card and billing address. The billing address is the address to which all of your credit/debit card monthly statements are mailed. Entering an incorrect billing address could prevent you from receiving your instant phone card in a timely fashion.

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11. Is my credit card transaction secure?

Because we prize the safety and security of our customer's personal information, we employ 128-bit encryption technology to ensure that all of your personal information, including your credit card numbers, is transferred securely. (To take advantage of our 128-bit encryption, you may need to upgrade your browser to the 128-bit encryption version as well.)

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12. How do I use my instant phone card?

The instructions are very simple to use. The general steps are:

1. Dial the toll free number or local access number provided
2. Enter your phone card pin number
3. >Enter the destination number
It's just like using a regular phone card, and you can use your instant phone card from any telephone in the home, office, school, etc. (Be careful of special surcharges when calling from campus phones or payphones!)

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13. How long can I keep using my Instant Phone Card?

Unfortunately, these phone cards do not last forever. Many of them have an expiration date (e.g. 60days, 90days, 120days, 180days.) As a result, your phone card is only valid until the expiration date or until all the minutes are used up, whichever comes first. Please read the description to check the expiration date.

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14. What is a connection fee?

Some of our low rate phone cards have a connection fee associated with them. A connection fee is charged against your phone card every time you make a phone call. Typically, these types of phone cards are best suitable for people whose calls last more than an hour. However, the major disadvantage of a connection fee is that you may be charged a connection fee even if the phone system is busy or your call is disconnected. Regrettably, not all phone card companies would refund such a connection fees under these circumstances since it is very hard to determine if the disconnection was caused by their system. Therefore, please keep this in mind when considering any phone card with a connection fee.

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15. What is a monthly (or weekly) service fee?

One way phone card companies lower their calling rates is to increase the call volume. Therefore, a monthly or weekly service fee are flat fees charged monthly (or weekly) in order to encourage you to use up the phone card as soon as possible to avoid constant service fees. Usually, service fees are applied after completion of your first call.

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16. What is 1-minute rounding?

Typically, your phone call time is measured in seconds. However, when your calls are completed, the duration is rounded to the next second minute. This is called 1-minute rounding or 1-minute increment. Even if your call lasts less than 1 minute, your phone card will be charged for 1 minutes. Again, if your calls are very long, the 1-minute rounding has little impact on your pocket book so please select your phone cards wisely.

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17. What are the taxes associated with a phone card?

There are several applicable state and federal taxes associated with phone cards. For example: Federal Excise Taxes, California Communication Service Tax, FCC Tax, Sales Taxes, Carrier Universal Service Tax, Carrier Property Tax, State Gross Receipts Surcharge, Universal Lifeline Surcharge, Local Communication Tax, California High cost Fund Surcharge B, and the surcharge for State 911.

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18. Can I recharge my Phone Cards?

Yes, we have two rechargeable phone cards for you to purchase. They are Rechargeable Phone Card and Success Phone Card. With these phone cards, your pin number will stay the same and the pin will not expire as long as you recharge money into it before the expiration period from first purchase or last recharge. To recharge your phone cards, please login to My Account to find out more.

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19. Who handles customer support?

Our main goal is your satisfaction. Therefore, our customer satisfaction consultants will contact the service providers on your behalf in order to rectify the situation. Typically, most problems are corrected by the next business. One major exception is lost minutes which takes a few days more because the carrier must investigate on a case by case basis in order to adjust lost minutes.

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20. What is the return policy?

In our dedication to customer satisfaction, we do everything to ensure your happiness with your purchase. If you are still unsatisfied with your purchase, we can usually exchange your phone card for store credit or provide a refund less a 15% restocking fee.

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21. How do I change my e-mail address?

If you would like to use a new email address, please login to My Account to change your email address. Please double check your email address to make sure that there are no errors.

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22. How can I get the 5% discount promotion?

If your email address ends with ".edu", you can get a 5% discount coupon by going to "My Account" and click the link. The coupon will be delivered by email.

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23. How does the rewards system work?

We treasure our customers at PC2Asia.com. Therefore, we reward our returning customers with the referral program. Each time you purchase a $15 or more phone card, you will get one point;$9 - $15 phone card, you will get 0.5 point. You will receive a $10 dollars free phone card once you have 10 points.

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24. If I have a coupon, how do I use it?

After you select the "Buy Now" option for your phone card, you will be taken to a login screen.

1. If you already have an account, just login as you normally do.
2. If you do NOT have an account, then please click on the "Open Account" button, and follow the instructions to create an account.
In the next step, there will be personal information that needs to be entered and/or verified. Between the Phone Number box and the Purchase Agreement selection button, you will find a Coupon Code box. In this box, please enter the EXACT coupon code. (Please double check your spelling.) With a correct coupon entry, your order will be accordingly discounted.

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25. What is the “100% Satisfaction Guaranteed” label for?

Our "100% satisfaction guaranteed" label is our assurance that you will be happy with your purchase. That is, you will receive high quality connections and no loss of minutes. Look for our satisfaction guarantee on select international phone cards. Usually, these phone cards have the highest rating (5 stars). Our rating system is based on a combination of actual, tested usage in combination with customer feedback. Thus, use the rating system as a guide in purchasing phone cards.

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26. How do I view my Calling Details Record (CDR)?

Online CDRs are made available for Green Asia phone card First Phone Card ($5) and First Phone Card. Please look for the Online CDR Available in the phone card note for additional phone card with online CDR. To view your calling record, please follow these steps:

1. Login into your account at My Account
2. Find the PIN # you want to check the CDR for
3. Click on this PIN # (This link is available only for phone card pins with online CDRs)
4. Please wait for the record to load (it can take up to a couple of minutes so please be patient)
5. View your calling record

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27. How do I exchange a phone card?

As part of PC2Asia customer satisfaction guarantee, if for whatever reason you are not satisfied with your phone card due to quality or convenience, we will gladly exchange it to a new phone card of your choice. You will receive credit for the remaining unused portion of the phone card at the time of actual exchange toward the purchase of the new phone card. Please send e-mail exchange request to service@pc2asia.com with the following information:

1. Old pin number
2. A written promise not to use the old pin number anymore
3. Name of the new phone card you wish to exchange for
4. A written statement to charge the difference, if any, to your credit card
5. Reason why you want to exchange the phone card

Typically, an exchange request will be processed within ONE business day.

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28. What is the difference between local access and toll free access?

Local access numbers are the phone numbers in your area in which you can use your phone card. Typically, these numbers carry no long distance charges which make the calling rates for local access numbers cheaper. That is, you can get more minutes from your phone card by using a local access number. However, during heavy usage periods (like holidays), these numbers can be overloaded.

Toll free access numbers are the phone numbers that start with 1-800, 1-888, 1-877, 1-866, etc. By using a toll free number, you are charged a slightly higher rate because your phone call is routed using the least busy line. Therefore, you have slightly fewer minutes but usually have less busy signals from the toll free access number.

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29. If there is no local access number from a particular phone card in my local area, how else could I use the local access numbers from this phone card at other area codes?

It is VERY important to check with your local phone company that there are no long distance charges for calls made with these local access numbers. If you could not find any local access numbers in your local area, you can still use local access numbers if you have a cellular/mobile phone with free domestic long distance. Here, you can place the call with your cell phone to a local access number and avoid long distance charges. However, please be aware that you may have to pay for your air time depending on your cellular phone contract.

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30. What is Pin Skipping feature?

You can make phone calls without the need to enter your pin number. This feature allows us to bill your calls from up to three personal phone numbers to be billed to your prepaid phone card pins. Once your complete the setup, the system will enter your Pin number for you. All you have to do is call our local or toll free access number. You will no longer be asked to enter your destination number directly. Currently, the pin skipping feature is available for Canada Phone Card, Clear Phone Card, First Phone Card, Frequency Phone Card, Lovers Phone Card, Rechargeable Card, Success Phone Card, Toll Free Phone Card.

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31. How do I set up the Pin Skipping?

To set up the Pin Skipping feature, please login to My Account and click on the Pin Skipping link. After you complete the setup, all you have to do is call our local or toll free access number from the telephone number you registered.

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32. What will happen if my phone card has expired or used up with Pin Skipping? How do I remove this feature from my phone card?

After your phone card is used up and/or expired, your telephone number will still be assigned to your Pin number for Pin Skipping. To remove the Pin Skipping, please login to My Account , click on the Pin Skipping link and you can delete your phone number.

If you purchased the Lover's Card, Clear Phone Card, China Call Back card, or the Toll Free card, you can remove Pin Skipping by:
1. Dialing the Toll Free or local access number from the phone number;
2. Enter #16## (This will automatically disassign your Pin number from this phone number )  

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33. How do I update my new phone card with Pin Skipping?

You can always reconfigure the pin skipping feature to a new phone card by logging into My Account and click on the Pin Skipping link

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34. What is Follow-Me Speed Dial?

Follow-me speed dial is a special feature where you only need to press the same 2 keys to call any domestic or international phone numbers from any phone. This will make your phone calls much easier and it will save you time and effort as well.

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35. How do I set up the Follow-Me Speed dial for my phone card?

To set up a phone number, for example 0118610612345678 into speed dial 1,
1. dial the local or toll free access number of your phone card
2. enter your Pin number
3. Press "#2#1#0118610512345678"

Follow the same instruction to set up speed dial 2 by pressing "#2#2#xxxxxxxx". You may have up to 3 follow-me speed dials per phone card.

When you use your phone card next time, you don't have to dial destination number after the pin, you just need to dial "1#" for speed dial 1 or "2#" for speed dial 2.

To prevent repeated speed dial set up for your prepaid phone cards, purchase a rechargeable phone card, such as the Lover's Phone Card. By recharging the Lover's Phone Card within 180 days, you could keep the same pin number.

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36. How many phone numbers can I register using this Pin Skipping feature?

You can register up to three phone numbers to be billed directly to your phone card Pin. When your minutes is used up, you can purchase another card and repeat the procedure. To avoid this inconvenience, please purchase the Rechargeable Phone Card. You can set the Pin Skipping feature just one time and keep the same pin number. It will never expire if you recharge these cards every 89 days. If you need a rechargeable card with 180 days expiration date, we recommend you to purchase the Success Phone Card, Lover's Card, or the China Call Back

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37. After I set up Pin Skipping and Speed dial on my phone card, how fast can I make a call using my telephone?

With both the Pin Skipping and Speed dial features setup on your phone card, you can complete your calls within 3 seconds.

It is recommend you purchase a rechargeable phone card because this allows you to setup these two features just one time. All you need to do is recharge your phone card periodically within their expiration period. With this convenience, there's no need to reconfigure these features every time you purchase a new phone card. If you have a cell phone with free domestic long distance, you can dial any California Local access number and you can get more minutes from your phone card.

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38. Which phone cards has the features of Pin Skipping, the Speed dial, and Rechargeable?

Currently, the rechargeable, pin skipping and the speed slot feature is available for Rechargeable Phone Card, China Call Back, Lovers' Phone Card, and Success Phone Card.

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If you have any question, suggestion, or comments about this FAQ, please send an e-mail to service@pc2asia.com.